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We contact our schools when the stats have not been updated for 5 or more minutes, but you're also welcome to contact us using the support link if you think there might be an issue.You can follow these steps to purchase a passport: 1) On the portal landing page, click on the appropriate watch or listen icon next to the broadcast you're interested in 2) Select the passport you'd like to purchase and click "NEXT" 3) Login with your username and password or register a new account by clicking "REGISTER" 4) Enter your personal and billing information (this information MUST match exactly the info on record with your credit card issuing bank) and click "NEXT" 5) Enter your credit card information and click "NEXT" 6) Review the details of your order and click "NEXT" 7) If your order is successful, you will receive a confirmation e-mail and you can access your event with15 minutes of the scheduled start time by clicking on the corresponding watch or listen icon and clicking the "Sign In" link if you're not already signed in.Additionally, some schools choose not to utilize our live stats service, while others only provide live stats for home games, and that can also be contingent on the availability of a high-speed Internet connection.Streaming traffic uses a different protocol and transfer mechanism than live stats, so it's virtually impossible to guarantee a perfect sync between the two.
If you're not experiencing video or audio playback issues, but encountering other issues, such as pixellated video or distorted audio, there are very likely issues at the originating site.
If you're on a desktop or laptop computer, we suggest using the latest version of Chrome or Firefox.
If you're using an alternate browser, please ensure you're using the most updated version of that browser.
Our live stats modules utilize XML code generated by the software used by the majority of colleges and universities.
However, the only sports that include live stats output are soccer, field hockey, volleyball, basketball, ice hockey, baseball, softball and lacrosse.Video archives are generally available almost immediately following the event.